Last updated: July 8, 2026. This Return Policy explains how returns, replacements and warranty support are handled for industrial products supplied by Khawaja Engineering Services.

1. Return Eligibility

• Return requests must be reported within the agreed inspection period after delivery.
• The product must be unused, undamaged, complete and in original packaging where applicable.
• Model number, serial number, quantity, invoice or quotation reference and reason for return may be required.

2. Items Not Normally Returnable

• Used, installed, wired, programmed, opened or physically damaged industrial components.
• Special order, imported, customized, cut-to-size, configured, software, license, PLC, HMI, VFD or automation items unless approved in writing.
• Products damaged due to wrong wiring, incorrect voltage, site conditions, misuse, moisture, overheating or improper installation.

3. Wrong or Defective Item

If you receive an incorrect or visibly defective item, contact us as soon as possible with clear photos, product label, packaging photos and order reference. We will review and advise replacement, repair, return or supplier warranty process.

4. Warranty Support

Warranty terms depend on brand, supplier, product type and usage conditions. Warranty approval may require inspection by the supplier or manufacturer. Warranty does not cover misuse, installation mistakes, electrical damage or unauthorized repair.

5. Return Shipping

Return shipping responsibility is decided case by case. If the return is due to customer selection error, shipping and handling costs may be the customer responsibility. If the issue is verified as our supply error, we will guide the next step.

6. Refund or Replacement

Approved returns may be handled through replacement, store credit, repair support or refund according to product condition and supplier acceptance. Refund timing depends on verification and payment method.

7. How to Request a Return

1. Contact Khawaja Engineering Services with order reference and product details.
2. Share photos, model number, serial number and issue description.
3. Wait for approval before sending any item back.