Last updated: August 13, 2026. This Privacy Policy explains how Khawaja Engineering ("we", "us" or "our") handles information when you visit khawajaengineering.com, create an account, use Google Sign-In, submit an inquiry or communicate with us.
1. Who Operates This Website
Khawaja Engineering operates this industrial product inquiry and engineering services website in Pakistan. Questions about this policy or personal information can be sent to info@khawajaengineering.com or through our Contact page.
2. Information We Collect
Information you provide
- Name, business or company name, email address, telephone number, delivery city and message details.
- Product, model, SKU, quantity, application, compatibility, delivery and technical requirements included in an inquiry or quotation request.
- Account, wishlist, order-tracking, review and support information when you use those website features.
- Documents, photographs or equipment information you voluntarily provide for technical evaluation. Please do not send passwords, payment-card details or confidential plant documents through an ordinary inquiry form.
Information collected automatically
- IP address, browser and device type, approximate location, referring page, visited pages, access time and server-security logs.
- Cookie identifiers and aggregated usage information used for security, preferences, analytics and, where enabled, advertising.
3. How We Use Information
- To answer inquiries, confirm specifications and provide current quotations, stock, delivery and service information.
- To create and secure accounts, support Google Sign-In, maintain inquiry or order history and provide customer support.
- To operate, troubleshoot, secure and improve our website, product catalogue, content and customer experience.
- To prevent spam, fraud, misuse and unauthorized access, and to comply with applicable accounting, tax, regulatory or legal obligations.
- To send requested communications. Marketing messages, if used, will include a reasonable way to opt out.
4. Cookies, Analytics and Advertising
Essential cookies may be used for sessions, security, language, login and website preferences. We may use Google Analytics to understand aggregated traffic, page performance and visitor journeys. Authorized Khawaja Engineering administrators may connect Google Analytics using read-only OAuth access so reports can be displayed inside the private CRM.
If Google AdSense is enabled, third-party vendors, including Google, may place and read cookies on your browser or use web beacons, IP addresses and other identifiers as a result of ad serving. Google and its partners use advertising cookies to serve, measure and limit personalized or non-personalized ads, including ads based on a visitor's prior visits to this website or other websites. Advertising choices depend on your location, consent and Google settings. You can manage personalized advertising through Google Ads Settings, review Google's privacy information at Google Privacy & Terms, or review participating-industry choices at YourAdChoices.
Where applicable, we will use Google Privacy & messaging or another Google-certified consent management platform before using advertising cookies that require consent. Browser controls can also block or remove cookies, although account and preference features may then work differently.
5. Google Sign-In
If you choose "Continue with Google", Google may provide your name, email address, Google account identifier and profile image so we can create or sign in to your Khawaja Engineering account. We do not receive your Google password. OAuth access and refresh tokens used for authorized administrative Analytics reporting are encrypted and are not displayed publicly. You can revoke a connection from your Google Account permissions.
6. When Information May Be Shared
We do not sell personal information. We may share only the information reasonably required with:
- Hosting, email, analytics, authentication, security and other technology providers that support the website.
- Suppliers, manufacturers, couriers or service partners when needed to answer a technical request, obtain availability or deliver an approved order.
- Professional advisers, regulators, courts or law-enforcement bodies when required by law or necessary to protect rights, safety and website security.
External services such as WhatsApp, Google and linked third-party websites process information under their own privacy terms when you choose to use them.
7. Data Retention
We retain information only for as long as reasonably needed for the purpose collected, including inquiry follow-up, quotation and service history, account security, warranty support, dispute handling and applicable legal, tax or accounting requirements. Retention periods vary by record type. Data that is no longer needed is deleted, anonymized or securely archived where practical.
8. Security and International Processing
We use reasonable administrative and technical safeguards, including access controls and encrypted connections. No internet transmission or storage system is completely secure. Some technology providers may process information outside Pakistan; in those cases, their contractual and legal safeguards apply.
9. Your Choices and Requests
Subject to applicable law and verification, you may ask us to provide, correct or delete personal information associated with you, or object to certain communications. You may also update browser cookies, Google advertising settings and Google Account permissions directly. We may retain information where required for legal obligations, security, completed transactions or dispute resolution.
10. Children
This website is intended for businesses, engineers, technicians and adult customers. It is not directed to children, and we do not knowingly seek personal information from children.
11. Changes to This Policy
We may update this policy when website features, service providers or legal requirements change. The revised date at the top identifies the current version.
12. Privacy Contact
For a privacy question or request, email info@khawajaengineering.com. Please describe your request clearly and do not include sensitive credentials.
